Privacy Policy

01. Who We Are

HealthCareCart is an online shopping platform offering healthcare, wellness, herbal, personal care, and related products. This policy applies to information collected through our website and related customer interactions.

02. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal details: Name, email address, mobile number, and billing or shipping address.
• Order details: Products purchased, order numbers, order history, and delivery preferences.
• Payment information: Transaction references and payment status processed through available payment services.
• Technical information: IP address, browser type, device information, pages visited, and usage data, where collected.
• Communication details: Information you provide when contacting our support team.

We aim to collect only information reasonably necessary to provide our services.

03. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Send order confirmations and delivery updates.
• Respond to questions, complaints, and support requests.
• Handle eligible cancellations, returns, replacements, and refunds.
• Improve our website, products, and shopping experience.
• Prevent fraud and protect website security.
• Maintain business records and comply with applicable laws.
• Send promotional communications where permitted and, when required, with your consent.

04. Payments and Transaction Security

Payment methods available on our website may include Cash on Delivery and other options displayed at checkout. Where online payments are enabled, transactions may be processed by third-party payment service providers.

Payment information is handled according to the relevant provider’s security practices. We do not intend to store complete payment card details or sensitive payment authentication information on our website.

05. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart.
• Remember preferences and support website functionality.
• Help with login and checkout processes.
• Understand website traffic and performance where analytics are enabled.
• Support security and fraud prevention.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.

06. Sharing of Information

We do not sell your personal information to third parties. We may share relevant information with:

• Delivery partners to ship your orders.
• Payment providers to process transactions and refunds.
• Website and hosting providers to maintain our services.
• Customer support services to handle enquiries.
• Legal authorities when disclosure is required by applicable law.

We aim to limit shared information to what is necessary for the relevant purpose.

07. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

Please protect your account credentials and never share passwords or verification codes with others.

08. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations. When information is no longer needed, appropriate steps may be taken to delete or anonymize it.

09. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information held about you.
• Correct inaccurate or incomplete information.
• Request deletion where legally permissible.
• Withdraw consent for processing based on your consent.
• Opt out of promotional emails or messages.

Contact us to submit a privacy request. We may need to verify your identity before processing it. Some records may need to be retained for legal or legitimate business purposes.

10. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate under their own privacy policies. We encourage you to review their policies before sharing personal information with them.

11. Children’s Privacy

Our website is not specifically designed to collect personal information from children independently. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action under applicable law.

12. Healthcare and Product Information

Product descriptions and website information are provided for general shopping and informational purposes. They are not a substitute for professional medical advice, diagnosis, or treatment.

Consult a qualified healthcare professional when appropriate, especially before using products that may affect an existing medical condition or interact with medicines.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, technology, or applicable legal requirements. Updates will be published on this page with a revised date.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact our team.